Player Protection & Wellbeing
Responsible Gambling
Creating unlimited possibilities
AuWin is dedicated to providing a safe, transparent, and enjoyable gaming environment for Australian players. Wagering on online pokies and games should always remain a positive form of leisure and entertainment.
Strictly 18+ players only. Dedicated to player safety and integrity.
National Assistance
Australian Support Services & Helplines
Free, confidential, and professional assistance is available across Australia for anyone seeking guidance or support.
National Helpline
Gambling Help Online
Confidential 24/7 telephone counselling and live online chat support across all Australian states and territories. Call 1800 858 858 toll-free for immediate professional guidance.
National Register
BetStop — National Self-Exclusion Register
The official Australian Government initiative enabling individuals to exclude themselves from all licensed interactive wagering services nationwide in a single, secure process.
Account Controls
Player Protection Tools
Proactive mechanisms to help you maintain control over your gaming activity and leisure expenditure.
Deposit & Spending Limits
Establish personal limits on AUD deposits to ensure gaming expenditures remain comfortably within your discretionary entertainment budget. Deposit, loss and session limits can be set on request through support.
Activity Awareness
Track session durations and review your complete transaction history to maintain full transparency over your play patterns and time spent on pokies.
Cool-Off & Self-Exclusion
Take a temporary pause or request formal account exclusion if you feel your gambling is becoming difficult to manage. Self-exclusion is arranged through support, alongside the national BetStop register.
Self-Assessment
Recognising Problem Gambling Signs
Understanding behavioural changes is essential to identifying when gaming stops being recreational entertainment.
Chasing Losses
Placing larger bets or extending sessions in an attempt to recover funds previously spent during gaming sessions.
Budget Overspending
Exceeding pre-allocated leisure limits or using money intended for bills, accommodation, or daily essentials.
Concealing Activity
Hiding the true extent of time or money spent on online pokies and casino games from family, partners, or colleagues.
Emotional Strain
Experiencing anxiety, stress, or irritability when unable to gamble or as a consequence of wagering outcomes.
Integrity & Verification
18+ Policy and System Testing
AuWin upholds stringent underage prevention standards and independent technical certification.
Strict Age Verification
Access to AuWin is restricted strictly to individuals aged 18 and over. Robust identity verification processes prevent underage account registration and play.
Independent RNG Audits
Gaming content across 91 game studios is independently audited and verified for fairness by certified testing laboratories BMM Testlabs and iTech Labs.
Anti-Fraud Protection
Player accounts and transaction environments are continuously protected using advanced risk and anti-fraud systems from iovation and ThreatMetrix.